Below are some of the most frequently asked questions from potential patients. If you have additional questions or would like to schedule a consultation, please call us at (904) 395-3041.
You may see your provider as often as is medically necessary.
For your convenience, labs are drawn in-office and will be covered according to your individual insurance plan. We have affordable self-pay rates if you have a high-deductible plan or do not have insurance.
Our team will serve as either the admitting team or we will work closely with your admitting team to coordinate care and advocate. Any time a patient is hospitalized, we help to manage the stay. Our provider is on staff at Baptist Beaches and St. Vincent’s Hospitals. Bills accrued during a hospital stay are the sole responsibility of the patient.
Your membership fee covers a variety of non-covered amenities and services that most insurance plans will not normally reimburse or authorize, allowing us to deliver a more connected and personal style of primary care.
The membership fee does not cover all the services we provide. Fees for lab work, vaccinations, intravenous treatment, radiology, hospitalizations, specialist visits and medications are not included in your patient membership fee. These additional fees will be covered according to your individual insurance plan.
No, office visits are included in the membership fee.
We aim to develop lifelong relationships with our patients and are committed to offering the Northeast Florida community personalized primary care. We believe our success—patient satisfaction and professional fulfillment—is derived from a care model is built on close, personal relationships with our patients. As a result, we do not offer one-time, fee-for-service medical care.
We offer only adult medicine, age 18 and up.
House calls are made when a patient is too ill to come in to the office. In general, patients are expected to be seen in the office during normal office hours.
There may be times when your provider is not available due to illness, personal time off or technical difficulties. Coverage will be arranged, and you can be assured that someone will be available 24 hours a day, 365 days a year. After hours, upon calling our main office number, our answering service can route your call to the provider on call.
Patients may pay in monthly, quarterly or semi-annual installments via our automated payment system, which automatically processes payment on a scheduled and recurring basis. The first 90-days of membership are non-refundable.
We do not bill private insurance. You may submit a coded insurance claim form to your private health insurance plan (other than Medicare). Please note that because our services constitute non-covered Medicare services, beyond what Medicare covers, Medicare will not cover or reimburse the practice fee.
We do not accept patients with HMO or Tricare Prime insurance plans. If you have this type of insurance, only your assigned primary care provider may make referrals and order tests for you. We are not a contracted Medicaid provider and, therefore, cannot provide the administrative support that Medicaid patients may require.
You may cancel your membership with the practice at any time and for any reason by giving 30-days advanced written notice.
Prior to joining the practice, you will be scheduled for a consultation. This is a bilateral interview. It allows you to relay your expectations and determine whether our practice is a good fit. Medical counsel and medications will not be provided at this time.
Our investment in getting to know our patients and their families is what really sets up apart. In a traditional practice, a doctor may care for a few thousand patients. In our practice, we care for a few hundred. This model allows your health provider to spend time with you, to get to know you, respond in a timely manner to your needs, advocate on your behalf, and coordinate your care with specialists.
We are committed to offering sensible medical care, which extends to hands-on coordination with specialists and managed hospital stays. If you have to leave our office for medical care, we will make sure other health professionals or imaging centers have your records and insurance information. We will help you digest and make decisions about your care, including care recommendations from other professionals. We like to say when it comes to healthcare, we have our patients’ backs.
If you are ill, you will be seen right away. Our patients enjoy same-day and next-day appointments, which start on time and last as long as medically necessary. For less urgent medical concerns such as annual exams and lab work, which take a good amount of time, we ask patients to schedule in advance. This allows us to hold same-day appointments for urgent concerns.